Environmental Planning that won't cost the Earth
Confidentiality We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.
Sustainability Within the context of the current British planning system, we believe strongly in the principle of sustainable development and strive to uphold this principle in the professional arenas within which we act. We always conduct our own services honestly and honourably, and expect our clients to do the same. Our advice and reports take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients.
Duty of care Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this consultancy, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.
Conflict of interest Due to the sometimes sensitive nature of our consultancy services, we will not provide a service to anyone in conflict with a client of ours at any given time, for example a Local Planning Authority or neighbouring landowner.
Contracts Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients' contractual requirements.
Fees Our fees are always competitive for what we provide, which is high quality, tailored, specialised services. As such we do not generally offer arbitrary discounts; a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients' available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
Payment We aim to be as flexible as possible in the way that our services our charged. We do not routinely charge interest on late payments so, as a small business, we expect payments to be made when agreed. Our terms are generally monthly in arrears.
Intellectual property and moral rights We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.
Quality assurance We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and can provide regular progress reports.
Professional conduct We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
Equality and discrimination We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.